Bilingual Administrative Assistant/Receptionist

Job Summary:

Manage front office and reception area, regularly interfacing with consumers, vendors, partners and public. Greet and assist all parties by providing assistance and/or referring them to the appropriate person/department. Perform related enrollment processing duties as assigned as well as support all departments with administrative and clerical support as needed. Provide exceptional customer service in person or while operating a multiline telephone system, answering and managing incoming calls and requests.

Essential Duties: Front Desk/Reception

· Oversee front office operations and functions including assisting visitors, receiving documentation, filing, photocopying, scanning & faxing.

· Follow all rules required to comply with confidentiality and HIPAA policies.

· Answer questions about the agency and provide general information about program requirements and application processes, by phone, in person, and via email.

· Become sufficiently knowledgeable about DuPage County health and community resources to confidently provide direction to enrollees and community.

· Receives, directs and screens calls from a multi-line switchboard.

· Assist Enrollment team with review and processing of completed applications when needed.

· Manage office supplies inventory, maintaining and ordering appropriate stock as needed.

· Receives, dates, sorts and forwards incoming mail, complying with office policies and procedures.

· Become knowledgeable with all office equipment and internal software.

· Document client engagement in files as needed.

· Assists with special project as assigned.

Education and Experience:

· Associate’s Degree or equivalent experience in Community Health or Social Services preferred.

· Must have exceptional client facing and telephone customer service skills and experience.

· Bilingual: Spanish/English required.

· Ability to read, analyze, and interpret fluently in both English and Spanish.

· Ability to draft reports, business correspondence, and communicate effectively via the written word.

· Ability to effectively present information and respond to questions from peers, managers, clients, customers, and the general public.

· Knowledge of Microsoft Office Word, Outlook, Excel, and a general understanding of technology.

Pay: $20.00 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Experience:

• customer service: 1 year (Required)
• Medical receptionist: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person

Salary : $20 - $22