Customer Service Representative

Duos Technologies, Inc., a leader in the Edge Data Center (EDC) space, is looking for a Customer Service Representative with an entrepreneurial mindset to provide exceptional customer service to our clients.

Position Summary

This is a 100% in office position located in our Jacksonville, FL Headquarters.

The Customer Service Representative is responsible for providing exceptional service and support to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a commitment to maintaining customer satisfaction.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, and company policies.
• Handle and resolve customer complaints efficiently and professionally.
• Provide quotes, process orders, presales and post sales support for sales staff, and account updates accurately in the company system.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments (e.g., sales, finance, operations) to ensure customers are taken care of.
• Identify opportunities to improve customer satisfaction and streamline service processes.
• Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
• Stay up to date with company products, manufacturer partners and offerings.