What are the responsibilities and job description for the Shift Leader position at Dunkin'?
Shift Leader
Lead the shift so every guest gets fast, accurate, friendly service. Set goals, assign roles, coach in real time, and uphold Dunkin’ standards.
Responsibilities
- Position and deploy crew to meet demand.
- Train, coach, and recognize performance during the shift.
- Drive speed, accuracy, and problem resolution.
- Enforce food safety, cleanliness, and security.
- Monitor quality and marketing execution.
- Report equipment and performance issues to the GM/AM.
- Model exceptional guest service.
Qualifications
- English fluency; solid math and writing.
- QSR experience required; leadership preferred.
- Guest-focused, decisive, and calm under pressure.
- Builds accountable, high-energy teams.
- Reliable and punctual.
Benefits Include:
- Competitive Hourly Pay
- Employee Discounts
You are applying for work with a franchisee of Dunkin Donuts /Baskin-Robbins, not Dunkin Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. 2017. People Capital Group. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license.
Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.