Shift Leader

As a Shift Leader, you will supervise restaurant operations on a shift-by-shift basis. You will also assist the management team in providing team member support and coaching to ensure tasks are performed effectively, helping America Run on Dunkin’.

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Benefits of working for Dunkin | Quality Donuts, a Dunkin' Donuts franchisee:

To keep our amazing team running, employees at our Dunkin’ Restaurants enjoy a bunch of great perks:

• Hours that work for you
• Discounted college degree program
• Career development and growth
• Training and ongoing development opportunities
• Competitive Pay
• 401k with employer match
• Paid Time Off*
• Bonus potential*
• Healthcare*
• 100% discount on Employee Meals
• Discount Employee Purchases

• 
  eligibility requirements

Here’s who we’re looking for:

• A welcoming, upbeat, positive attitude
• Someone who focuses on providing an exceptional guest experience and a positive working environment for their teammates
• A results driven leader who thrives in a fun, fast-paced environment while adhering to brand standards and maintaining a clean, organized restaurant
• The ability to effectively teach, coach, train and motivate others on all aspects of the restaurant operations
• Someone with a passion for people development, who strives to elevate those around them

• Provide excellent guest satisfaction, service speed, and product quality
• Previous experience working in a cafe or quick service restaurant preferred
• Show passion about results by setting compelling targets and delivering on commitments
• Meet safety and sanitation standards
• Anticipate and understand guests’ needs and exceed their expectations
• Works well in a team environment