What are the responsibilities and job description for the District Manager position at Dunkin'?
We’re looking for a hands-on District Manager who
leads from the front — not the office. This role is for someone who
thrives in the restaurant environment, knows how to build strong teams,
and isn’t afraid to roll up their sleeves during peak hours. You’ll
oversee multiple Dunkin’ locations, driving operations, coaching
managers, and ensuring every guest experience meets brand standards.
If you’ve worked in the restaurant industry and know what it takes to run fast-paced, high-volume stores, this is for you.
What You’ll Do
- Be physically present in stores daily, especially during morning rush
- Coach, develop, and hold General Managers accountable to performance goals
- Drive sales, labor control, food cost, and operational excellence
- Ensure exceptional guest service and brand compliance across all locations
- Train teams on speed, accuracy, and customer friendliness
- Lead hiring, staffing, and retention efforts
- Monitor inventory, ordering, and product quality
- Resolve customer and team concerns professionally and promptly
- Maintain cleanliness, organization, and food safety standards
- Analyze reports and use data to improve performance
What We’re Looking For
- Restaurant industry experience required
- Multi-unit management experience preferred
- Strong leadership and coaching skills
- Ability to work on your feet and be actively involved in operations
- Early riser who performs best in morning operations
- Highly organized, accountable, and results-driven
- Excellent communication and team-building skills
- Reliable transportation to travel between locations
Compensation & Benefits
- Starting salary of $60,000/year
- Monthly performance-based bonus
- Health benefits
- Paid time off
- Growth opportunities within a growing Dunkin’ network
- Full Health Insurance
Who Succeeds in This Role
Someone who:
- Leads by example
- Is respected by teams because they work alongside them
- Knows how to balance people, numbers, and operations
- Takes pride in running clean, fast, friendly restaurants
Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.