What are the responsibilities and job description for the District Manager position at Dunkin'?
Position Summary
The District Manager is responsible for overseeing the operations, performance, and profitability of multiple restaurant locations within an assigned region. This role ensures all locations meet company standards for guest service, food quality, safety, and financial performance while developing high-performing leadership teams.
Key Responsibilities:
Operations & Performance
- Oversee day-to-day operations of assigned restaurants to ensure compliance with brand standards
- Drive sales growth, profitability, and operational efficiency across all locations
- Analyze financial reports, including P&L statements, labor, and food cost, and take corrective action as needed
- Ensure consistent execution of company initiatives, promotions, and operational programs
Leadership & Team Development
- Recruit, hire, and develop General Managers and management teams
- Provide coaching, feedback, and performance management to drive results
- Conduct regular store visits, audits, and performance reviews
- Build a culture of accountability, engagement, and continuous improvement
Guest Experience
- Ensure all locations deliver a high level of guest service
- Monitor guest feedback (e.g., OSAT, LTR) and implement action plans to improve results
- Resolve escalated guest concerns in a timely and professional manner
Compliance & Safety
- Ensure compliance with all company policies, procedures, and applicable laws (labor, health, and safety)
- Maintain food safety and sanitation standards at all locations
- Partner with HR on employee relations, investigations, and corrective actions
Staffing & Labor Management
- Ensure restaurants are staffed appropriately based on business needs
- Monitor labor usage and scheduling to meet productivity targets while maintaining compliance
- Support workforce planning, succession planning, and internal promotions
Qualifications
- 3–5 years of restaurant management experience required
- Strong understanding of restaurant operations, financials, and performance metrics
- Proven ability to lead and develop teams across multiple locations
- Experience with high-volume, fast-paced environments preferred
- Knowledge of applicable labor laws and compliance requirements
Skills & Competencies
- Leadership and team development
- Financial and analytical acumen
- Strong communication and problem-solving skills
- Ability to manage multiple priorities and adapt to changing business needs
- Results-driven with a strong sense of urgency
Work Environment & Requirements
- Frequent travel between restaurant locations
- Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
- Ability to stand, walk, and be present in restaurant environments for extended periods