Crew Member

Overview:

A Dunkin’/Baskin Robbins Restaurant Crew Member is generally responsible for preparing food and

beverages according to Dunkin’ operational standards, providing guests with great

service, and maintaining a clean, safe, and organized workspace.

Responsibilities Include:

• Follow Brand standards, recipes, and systems
• Follow food safety standards
• Prepare food and beverages
• Assemble and package orders
• Understand the restaurant menu, including limited time offers and promotions, and be able to answer guest questions
• Maintain a clean and organized workstation
• Clean equipment, service areas, and guest areas
• Stock items, such as cups, lids, etc. at the workstation
• Take orders at the Drive Thru or Front Counter and handle payments (if applicable)
• Meet speed of service standards while delivering accurate orders to guests
• Serve and communicate with guests
• Maintain a guest-focused culture in the restaurant
• Communicate effectively with managers and coworkers
• Organize and maintain stockroom and refrigerated areas

Education/Experience:

• None

Key Competencies:

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion, including bending, stooping, and reaching
• Lifting objects, including boxes, ice, and product up to 20lbs (if applicable)
• Working in a small space

Each franchise organization is an independent employer and thus responsible for

making its own recruiting, hiring, and employment-related decisions. These materials

and resources are optional for franchisees, and nothing in these materials and

resources should be construed as the franchisor being involved in or having control over

a franchise employee’s essential terms and conditions of employment. Specific

employment-related questions should be directed to your franchise organization’s legal

counsel or other professional advisor.