What are the responsibilities and job description for the Cake Decorator position at Dunkin'?
Essential Cake Decorator functions include, but are not limited to:
- Prepare and decorate cake products according to customer specifications and all applicable standards and procedures. for special orders and walk-in customers.
- Properly and safely operate and maintain cake equipment while following all health and safety standards.
- Maintain an adequate inventory of decorated cakes at all times, including back-up cakes during holidays, national promotions and other peak cake occasions.
- Keep display freezer full at all times to the proper level with a variety of cakes attractively displayed.
- Conducts sampling and actively sells products
- Take and fill customer cake orders on the phone and in person in a professional and timely manner.
- Be pleasant and alert to our customer needs.
- Work as a “team” member to assure constant and consistent quality, service, cleanliness and value to each customer.
- Clean work area, organize and stock needed items.
- Stock and execute proper rotation of products.
- Keep cake production area and equipment clean and sanitary.
- Inform immediate supervisor promptly of all problems or unusual matters of significance.
- Perform other duties and responsibilities as requested by management staff.
- Communicate all significant issues, both positive and negative, with management staff.
Additional Responsibilities:
- Assist in the success of the restaurant by ensuring guest satisfaction through adhering to standards for quality, value, service and cleanliness.
- Maintain a positive working relationship with all restaurant employees and customers to foster and promote a cooperative and pleasant working climate.
- Communicate all significant issues, both positive and negative, with management staff.
- Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness.
Qualifications and the Interview Process
- Cake decorator’s certification is strongly preferred.
- Exceptional decorating skills including gel, icing, air brush, decorating kits, edible images, floral designs, and licensed character designs
- You will be asked to provide examples of your previous cakes you have made, so please have your portfolio available and updated.
- You will be asked to decorate cakes as part of the interview process.
- Coordination skills to follow instructions and duplicate drawings and letters from printed images.
- Must practice established food-handling procedures to meet any local health regulations.
- Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
- Must be able to stand for long periods of time.
- Must be able to work in and out of different temperature ranges.
- Must be able to lift up to 50 pounds.