What are the responsibilities and job description for the Assistant Manager position at Dunkin'?
Franchise Organization: Franchise Management Services
Reports To: Restaurant Manager
Overview
An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team.
They performs all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.
Responsibilities Include:
- Able to perform all responsibilities of restaurant team members
- Ensure Brand standards, recipes and systems are executed
- Create and maintain a guest focused culture in the restaurant
- Communicates restaurant priorities, goals and results to restaurant team members
- Execute along with RM, new product rollouts including training, marketing and sampling where applicable
- Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
- Control costs to help maximize profitability
- Completion of inventory on a periodic basis as determined by Franchisee
- Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies
- Engages with Dunkin’ Brands Field Operations team as appropriate
Management Responsibilities Include:
- Onboard and develop restaurant team members
- Coach restaurant team members to drive sales, improve profitability and guest satisfaction
Education/Experience:
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Previous leadership experience in retail, restaurant or hospitality
Key Competencies
- Good analytical skills and business acumen
- Works well with other in a fun fast paced team environment
- On time, demonstrates honesty and positive attitude
- Willingness to learn and embrace change
- Ability to train and develop a team
- Guest focused
- Time Management
- Problem solving
- Motivating others
Physical Demands/Working Conditions:
- Standing on feet
- Repetitive motion including bending, stooping and reaching
- Lifting packages (if applicable)
- Wearing a headset (if applicable)
- Working in a small space
Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.