What are the responsibilities and job description for the Shift Leader position at Dunkin' | Spotswood & Applegarth?
Shift Leader – Dunkin’
At Dunkin’, we know that coffee and donuts are just part of the recipe—great people are the heart of everything we do. As a locally owned and operated franchise, we’re looking for enthusiastic and motivated Shift Leaders to support daily operations, coach team members, and deliver a great guest experience with every order.
If you’re ready to take the next step in your career with a team that values growth, fun, and coffee-fueled mornings, this is the role for you.
What You’ll Do
- Lead by example and ensure a positive, team-oriented shift experience
- Support the management team by assigning tasks and coaching crew members throughout the shift
- Provide fast, friendly, and accurate service to all guests
- Maintain store cleanliness and ensure food safety procedures are followed
- Monitor shift performance and help meet sales and labor targets
- Open and close the restaurant as needed, following brand standards
- Handle minor customer concerns and escalate as needed
What You Bring
- Prior experience in a supervisory or team lead role (food service or retail preferred)
- Strong communication and leadership skills
- Ability to multitask and work well under pressure
- A positive attitude and commitment to guest satisfaction
- Must be at least 18 years old
- Willingness to work a flexible schedule including early mornings, evenings, weekends, and holidays
Perks and Benefits
When you join the Dunkin’ crew, you’re not just joining a job—you’re joining a brand that invests in you. Depending on eligibility, benefits include:
- Weekly Pay
- Flexible scheduling that fits your life
- Career growth and training opportunities
- Medical, dental, and vision insurance
- Paid time off
- Tuition assistance
- Free or discounted Dunkin’ products
- Employee rewards and recognition programs
- 401(k) options
- Employee Assistance Program (EAP)
REQUIREMENTS
In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.
We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!
You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.