What are the responsibilities and job description for the Restaurant General Manager position at Dunkin' - Lala Companies?
Overview:
A Restaurant Manager is generally responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, to maintain operational excellence, and to help build profitable top-line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures, and in compliance with all applicable laws.
Responsibilities Include:
- Able to perform all responsibilities of restaurant team members.
- Recruit, hire, train, and supervise restaurant team members, including shift leaders, team members, bakers, and other support staff.
- Foster a positive work environment by promoting teamwork, providing coaching and feedback, and resolving conflicts.
- Implement training programs to enhance team member skills and performance.
- Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values.
- Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of brand standards and systems.
- Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
- Create and maintain a guest-focused culture in the restaurant
- Review guest feedback results and implement action plans to drive improvement
- Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity.
- Ensure exceptional customer service by providing a welcoming and friendly atmosphere.
- Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues.
- Monitor and control food and labor costs, inventory levels, and waste to maximize profitability.
- Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships.
- Stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities.
- Communicate restaurant priorities, goals, and results to restaurant team members
- Execute new product roll-outs, including training, marketing, and sampling
- Completion of DCP and other vendor orders to ensure all products are fully stocked
- Conduct self-assessments and corresponding action plans for food safety and brand standards
- Ensure the restaurant budget is met as determined by the Franchisee
- Engage with the Dunkin’ and Inspire Brands Field Operations team as appropriate
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Education/Experience:
- Basic computer skills
- Fluent in spoken and written English or the predominant language in your market
- Basic math and financial management
- Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
- A College Degree is preferred.
Key Competencies
- Strong analytical skills and business acumen
- Works well with others in a fun, fast-paced team environment
- On time, demonstrates honesty and a positive attitude
- Willingness to learn and embrace change
- Ability to train and develop a team, including giving positive and constructive feedback
- Guest focused
- Time Management
- Ability to manage conflict
- Problem solving
- Motivating others
Physical Demands/Working Conditions:
- Standing on feet
- Repetitive motion including bending, stooping, and reaching
- Lifting packages (if applicable)
- Wearing a headset (if applicable)
- Working in a small space