What are the responsibilities and job description for the Shift Leader position at Dunkin' - Franchisee Of Dunkin Donuts?
The Shift Leader will be responsible for coaching Crew Members throughout their shift, execute operational brand standards, and deliver a great guest experience! They set goals, provide job assignments, motivate others, celebrate successes and providing timely feedback.
Opening Shift: 4am-11am
Mid Shift 7am-2pm
Closing Shift: 11am-6pm
Apply now to join our amazing team!
Why It’s Perfect for You:
- Flexible Scheduling – We work around your school/family schedules
- Earn While You Learn – Discounted tuition available through participating schools
- Build Your Resume – Learn teamwork, customer service, and leadership skills
- Growth Opportunities – Move up to shift leader or manager if you’re looking for more
- ☕ Free Drinks & Discounts – Stay fueled during your shift (and save on your faves)
- Great Pay- Compensation: Up to $18.00 per hour*
*Compensation includes an average tip of $5.00 per hour. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service. Average hourly tips are based on 2026 reporting.
REQUIREMENTS
- Provide excellent guest satisfaction, service speed, and product quality
- Previous experience working in a cafe or quick service restaurant preferred
- Show passion about results by setting compelling targets and delivering on commitments
- Meet safety and sanitation standards
- Anticipate and understand guests’ needs and exceed their expectations
- Works well in a team environment
In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.
We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!
You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Salary : $32,000 - $40,000