What are the responsibilities and job description for the General Manager - new store location position at Dunkin' - Franchisee Of Dunkin Donuts?
At Dunkin’, we’re all about great beverages, delicious food, and creating moments that matter. We’re looking for a passionate, driven, and energetic leader to join our team as a Restaurant Manager. If you thrive in a fast-paced environment, love leading a team, and enjoy making people smile, this is the role for you!
Perks & Benefits
- Competitive wages - plus bonuses - based on level of experience
- Flexible scheduling
- Employee discounts and recognition programs
- Opportunities for advancement in a growing, loved brand
What You’ll Do:
As a Dunkin' Restaurant Manager, you’ll be the heartbeat of the store, responsible for:
- Managing multiple locations in the region
- Leading and motivating a high-performing team to deliver exceptional guest experiences
- Managing daily operations including inventory, scheduling, and cash handling
- Ensuring compliance with food safety, sanitation, and brand standards
- Driving sales and profitability through effective cost control and marketing initiatives
- Recruiting, training, and developing team members for growth and success
- Creating a positive, inclusive, and fun work environment
What We’re Looking For:
- 1–3 years of restaurant or retail management experience is preferred (QSR experience a plus!)
- Strong leadership, communication, and organizational skills
- A hands-on, can-do attitude with a passion for customer service
- Ability to work flexible hours, including weekends and holidays
Join Us:
Be part of a brand that fuels the world with coffee and positivity. Apply today and bring your leadership to the next level with Dunkin’!
REQUIREMENTS
- Able to perform all responsibilities of restaurant team members.
- Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
- Ensure exceptional customer service by providing a welcoming and friendly atmosphere.
- Review guest feedback results and implement action plans to drive improvement.
- Communicate restaurant priorities, goals and results to restaurant team members
- Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following brand standards and systems.
- Monitor and control food and labor costs, inventory levels, and waste to maximize profitability.
- Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues
- Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships.
- Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values.
- Foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts.
In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.
We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!
You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.