What are the responsibilities and job description for the Dunkin Closing Shift Team Member position at Dunkin' | Fram's Donuts Inc?
We are looking for a Night Shift Team Leader / Store Closer to prepare and serve hot and cold beverages, including various types of coffee and tea. Team Member responsibilities include educating customers on our menu, making recommendations based on their preferences, up-selling special items and taking orders. To be successful in this role, you should have customer service skills and knowledge of how brewing equipment operates. You should be able to work various shifts. Note: this position’s compensation includes salary and tips. Ultimately, you’ll ensure an excellent experience for our guests.
Responsibilities
- Greet customers as they enter
- Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
- Prepare beverages following recipes
- Serve beverages and prepared food, like donuts, muffins and bake goods
- Receive and process payments (cash and credit cards)
- Keep the service area calean and maintained
- Maintain stock
- Check if brewing equipment operates properly and report any maintenance needs
- Comply with health and safety regulations
- Communicate customer feedback to managers and recommend new menu items
Skills
- Previous work experience as a Barista or Waiter/Waitress
- Knowledge of sanitation regulations
- Flexibility to work various shifts
- Basic math skills
- Excellent communication skills
REQUIREMENTS
Looking for a Job That Fits Your Life?
Whether you're squeezing in shifts between classes or school drop-offs, Dunkin’ has your back. Dunkin’ is the perfect place to earn money, gain experience, and have fun doing it. We’re all about good vibes, great coffee, and flexible hours that work around your life.
What You’ll Do:
- Bring the Energy – Greet guests with a smile and keep the vibe upbeat
- Make the Magic – Craft coffee, Refreshers, and food like a pro (we’ll train you!)
- Work Smart – Balance speed and quality, especially during busy times
- Connect with People – Build relationships with guests and teammates
- Keep It Clean – Help maintain a tidy, welcoming space for everyone
Why It’s Perfect for You:
- Flexible Scheduling – We work around your school/family schedules
- Earn While You Learn – Discounted tuition available through SNHU
- Build Your Resume – Learn teamwork, customer service, and leadership skills
- Growth Opportunities – Move up to shift leader or manager if you’re looking for more
- Free Drinks & Discounts – Stay fueled during your shift (and save on your faves)
Who We’re Looking For:
- People with a positive attitude and team spirit
- Friendly, reliable, and ready to learn (no experience needed!)
- Able to work early mornings, afternoons, or weekends – share your schedule so we can work around it!
Ready to Join?
If you’re looking for a job that’s fun, flexible, and full of opportunity, Dunkin’ is the place to be. Apply now and let’s make mornings better—together.
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
Benefits:
Employee Discounts, Job Training, Free Lunch or Snacks