What are the responsibilities and job description for the Assistant Manager position at Dunkin | Donovan Network?
Assistant Manager
Are you ready to lead, inspire, and keep America running on Dunkin’? We’re on the lookout for an energetic, motivated, and reliable Assistant Manager to join our team! If you thrive in a fast-paced, fun-filled environment and love serving up smiles (and coffee), this is your chance to shine!
What’s in it for you?
- Competitive Pay: Earn a great hourly wage CASH TIPS!
- Fun Work Environment: Join a positive, energetic, and supportive team!
- Employee Perks: Enjoy free coffee on shift sweet discounts on food.
- FSA: Flexible Spending Accounts available to all employees
- Sick Time: Because life happens—we’ve got you covered.
- Paid Time Off: Relax and recharge (available for full-time employees).
- 401K Company Match: Save for your future with our matching program.
- Medical and Dental Insurance: Get covered with company contributions (full-time employees)
- Grow With Us: Learn new skills, advance your career, and take it to the next level!
Your Role
As an Assistant Manager you’ll be the right-hand hero to the Restaurant Manager, ensuring smooth operations and upholding Dunkin’ Brands and Company standards. From coaching and motivating your crew to delivering top-tier guest experiences, you’ll play a key role in making our restaurant a place where both customers and employees love to be.
- Ensure compliance will all applicable laws, Brand standards and Company values
- Lead by Example – Support the team in delivering fast, friendly, and accurate service, following the Six Steps of Service.
- Train and develop a team capable of delivering a great guest experience
- Motivate the team to achieve defined goals & targets
- Work with the Manager to find new, creative ways to boost sales and guest loyalty.
- Cover for the Manager on days off and vacations
What We’re Looking For:
We’re looking for motivated go-getters with positive energy, teamwork, and a can-do attitude. If you’re all about hustling hard, hyping up your team, and making guests smile, we want YOU on board!
Team Builder: You help create a supportive, all-in-this-together atmosphere.- Positive Energy: Your attitude is contagious (in the best way possible).
- Professional & Poised – You know how to handle business while keeping it fun.
- Effective Communicator: Whether it’s with your team or guests, you get the message across.
- Performance Oriented: You push yourself and others to be their best.
- Empathetic Leadership: You lead with heart, understanding, and respect.
- Stress Management: Stress Management Pro – You stay cool, calm, and collected under pressure.
- Balanced Boss – You know how to lead and manage like a pro.
- Guest Experience Guru: You go above and beyond to make every guest’s day unforgettable
- Weekend Availability: That’s where the action is, and we need you in on it!
- Age 18
- Fluent in English
Ready to lead and keep things running smoothly? Apply today and grow your career with us!
REQUIREMENTS
Our Mission
Donovan Services, Inc. is committed to providing exemplary quality services to our guests, together with a fulfilling work environment for our employees. We are a Dunkin’ Donuts brand retail collection of franchise businesses committed to providing each guest with high quality service each time they visit us. It is our goal to recruit employees who demonstrate a desire to always put the guest first. We are dedicated to ensuring that each guest is treated with respect and dignity. We are committed to demonstrating full cooperation with co-workers and management in achieving these objectives.
Our Core Values
- SERVICE EXCELLENCE
- Consistently delivering exemplary service to all guests
- Commitment to the constant improvement of services
- BUILD TEAMWORK
- Establishing collaborative work environments
- Nurturing entrepreneurial spirit
- Building strong teams with mutual respect
- Creating environments committed to learning and growth
- PERSONAL INTEGRITY
- Utilizing honesty and integrity in all dealings
*You are applying for work with a franchisee of Dunkin’, not Dunkin’ Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees*