What are the responsibilities and job description for the Customer Service Representative position at Dunhill Staffing Systems?
Our client has grown consistently since entering the Charleston market 10 years ago and they are looking to add a new Customer Service Representative to their team on Daniel Island.
You will work alongside other CSRs as part of a team supporting sales while in direct communication with clients in various manufacturing sectors. You'll have the opportunity to learn unique business and industry trends due to the wide range of product applications of your customers.
We are seeking an individual with professional communication skills as you engage with individuals buyers and managers of multi-national companies, as well as small, local businesses. Experience with SAP or a similar ERP/CRM system is required.
In order to provide customer support for these highly specialized industrial products, typical duties include:
• Professional handling of customer communication -- both phone and email.
• Independent handling of incoming customer orders.
• Coordination with all departments regarding orders.
• Immediate and effective handling of customer complaints.
• Active involvement with accounts receivable.
The position offers a base salary with a robust benefits package. It is fully in-office (located on Daniel Island). Schedule can be adjusted between 7am-6pm to avoid heavy traffic times.