IT Support Specialist

We are looking to hire a junior IT Support Specialist that is interested in learning the Change/Release Management process. Prior IT experience and exposure to change management a huge plus!

Profile/Role Description

:The Change, Release, and Patching Coordinator is a key member of the Service Management Team and is responsible for overseeing change control, release management, and security patching activities across the Portals infrastructure. This role partners with internal and client teams to ensure changes, deployments, and patching activities are executed accurately, efficiently, and in alignment with governance processes. The position requires participation in an on-call rotation and weekend work to support a weekly maintenance window

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Key Responsibiliti

• esChange Contr
• olManage end-to-end change control processes, including reviewing, approving, or rejecting change request
• s.Serve as a subject-matter expert on change management procedures, educating and supporting program personne
• l.Ensure accuracy, completeness, and compliance of change documentatio
• n.Ensure change activities align with governance requirements, audit expectations, and client standard
• s.Participate in weekly Change Control Board (CCB) activitie
• s.Release Manageme
• ntCoordinate and oversee releases activities across the Portals infrastructur
• e.Communicate with cross-functional teams to ensure successful and timely release
• s.Drive the completion of release activities within the client’s weekly intrusive maintenance window (Sundays, 1:00 AM–1:00 PM ET
• ).Provide release status updates to client stakeholders and leadershi
• p.Patching Coordinati
• onCoordinate and support all IEP security patching activitie
• s.Work closely with technical teams to communicate patching requirements and ensure accurate executio
• n.Continuous Improveme
• ntRecommend and deliver automation and modernization improvements that strengthen operational governance and overall service qualit
• y.Conduct data analysis to evaluate change requests, release outcomes, and patching result

s.
Minimum skills and qualificatio

• ns:Associates Degree or equivalent relevant experience; Bachelor’s Degree in Information Technology, Computer Science or a related field preferr
• ed.2-5 years of experience in information technology, systems administration or other IT related fie
• ld.US Citizenship Requi

red
Other Job Specific Sk

• ills1 years of experience supporting change management proces
• ses.Proven ability to work independently and collaborativ
• ely.Strong written and verbal communication ski
• lls.Strong organizational, multi-tasking, and time-management capabilit
• ies.Proficiency with Microsoft Ex

cel.
Preferred skills and qualificat

• ions:Treasury Public Trust Clear
• ance.ITIL Foundations v4 certification or strong ITIL process knowl
• edge.Experience with ServiceNow and
• Jira.Knowledge of Change Advisory Board (CAB) or Change Control Board (CCB) proce