What are the responsibilities and job description for the IT Support Specialist - Remote position at Dunhill Professional Search & Government Solutions?
IT Support Specialist - Remote
**U.S. Citizenship Required**
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting.
- Implements routine changes on production systems per direction and guidance from Administrators.
- Supports the integration of new technologies into existing infrastructure.
- Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
- Deploys standard repeatable build outs.
- Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
- Supports routine backup strategies and disaster recovery tests.
- Reviews system performance indicators and raises issues to more senior level team members.
- Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required.
- Maintains third-party tools.
- May make proactive suggestions for service improvements.
Minimum Qualifications
- HS Diploma or GED; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
- 1- 2 years of experience in information technology, systems administration or other IT related field.
- Hours for this position are roughly 11P-8A ET including weekends.
Other Job Specific Skills
- Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
- Applies standard methodology, techniques, procedures and criteria.
- Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
- Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
- Strong customer service skills.
- Experience with cloud infrastructure, digital workspace, and storage technology a plus.
Salary : $20 - $23