IAM Analyst

IAM Analyst - Tier 1

(FullTime / Hybrid - DC / 2 Years of experience with - IAM, Cybersecurity, or Systems Security)

Job Description

• The Tier 1 IAM Analyst supports identity and access management (IAM) operations while contributing to broader cybersecurity initiatives. This role is responsible for executing day-to-day access management tasks, supporting users, and assisting in the protection of systems and data through security analysis, monitoring, and compliance activities. The analyst works under established procedures and guidance while gaining exposure to system architecture, security controls, and enterprise IT environments.
• The Tier 1 Analyst collaborates with IAM, cybersecurity, and project teams to ensure secure access provisioning, support incident response efforts, and contribute to maintaining compliance with federal and client security requirements.

Key Responsibilities

IAM Operations & Access Management

• Perform initial triage of access-related communications, requests, and tickets; route appropriately based on procedures
• Process user access requests (provisioning, modification, deactivation) using workflow tools such as Jira.
• Manage ticket queues, follow up on aging requests, and ensure timely completion within defined SLAs.
• Post access requests for approval (e.g., SharePoint, ISSO/COR coordination).
• Maintain tracking logs and spreadsheets for onboarding, offboarding, and access audits.
• Generate and distribute reports (daily, weekly, monthly), including deactivation and audit reports.
• Support inbox management, respond to user inquiries, and resolve basic access/login issues.

User Support & Documentation

• Communicate with end users to troubleshoot access issues and provide guidance.
• Develop and maintain Standard Operating Procedures (SOPs), knowledge articles, and user guides.
• Assist in updating audit artifacts, process flows, and system documentation.

Cybersecurity & Risk Support

• Assist with research and analysis to identify, mitigate, and prevent cybersecurity risks.
• Support the development of cybersecurity tools, methods, and acceptance criteria for system security.
• Investigate security incidents to determine scope, impact, and potential compromise.
• Contribute to security validation activities, including testing systems and identifying vulnerabilities.
• Participate in audit reviews and monitor corrective actions through closure.
• Assist in maintaining incident response, threat assessment, and damage assessment programs.
• Support Security Test & Evaluation (ST&E) activities, including preparation, execution, and reporting.

Collaboration & Escalation

• Work closely with Tier 2/Tier 3 teams on escalations, audits, and project-based initiatives.
• Support compliance efforts, including third-party audits and major system releases.
• Escalate complex issues or unclear requirements to senior analysts or team leads.

Qualifications

• US Citizen with a Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or related field (or equivalent experience).
• 2 years of experience in IAM, cybersecurity, or systems security.
• Able to Obtain a Public Trust Clearance

Skills & Competencies

• Strong attention to detail and ability to follow defined procedures.
• Effective communication skills for both technical and non-technical audiences.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Basic understanding of IAM concepts, security controls, and system architecture.
• Familiarity with ticketing/workflow tools (e.g., Jira) and reporting processes.
• Awareness of cybersecurity principles, threats, vulnerabilities, and mitigation techniques.