AI Jr Help Desk Agent - Day Swing Night

Requirements: US Citizenship

Shift: Day, Swing & Night Shifts  Available

What You’ll Do: 

As a valued member of the Enterprise AI Support team, you will:

• Provide world-class support through customer tickets, ensuring timely and accurate resolutions.


• Troubleshoot issues remotely using internal dashboards and generative AI tools.


• Identify opportunities to enhance systems, efficiency, and customer experience.


• Collaborate cross-functionally and share best practices to strengthen the knowledge base.


• Continuously learn and adapt to emerging technologies.


• Please note this a 24x7x365 help desk so weekends, holidays may be required.

Basic Qualifications

• Minimum 1 year of experience in a help desk, technical support, or customer support role


• High School Diploma or equivalent


• Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed)


• Strong written communication, analytical thinking, and multitasking skills


• US citizenship with eligibility to obtain a secret security clearance


• IAT level I certification (A or Network ) or able to obtain within 3 months

Preferred Qualifications

• Technical or customer support experience in a digital or SaaS environment


• Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool


• Familiarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSON


• Post-secondary education in Technology, Computer Science, or a related field an asset


• Tech-savvy, with the ability to learn and apply new tools quickly


• Excellent problem-solving and decision-making abilities

Professional Skills

• Analytical and solution-oriented mindset


• Excellent communication and interpersonal skills


• Adaptability and flexibility in a fast-paced environment


• High attention to detail and precision in troubleshooting


• Team player who thrives in a collaborative, high-performing environment

Compensation Range: $20/hr full benefits shift differential for swing, night, and weekend shifts.

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