What are the responsibilities and job description for the Front Desk Agent position at Dunes Village Resort?
Job Overview
We are seeking a dedicated and customer-oriented Front Desk Agent to join our team in a dynamic hospitality environment. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience from check-in to check-out. This role requires strong communication skills, attention to detail, and a passion for guest relations within the resort or hotel management sector.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries and resolve issues promptly to ensure satisfaction.
- Maintain accurate records of guest information and reservations using hotel management software.
- Operate phone systems to manage incoming calls and relay messages effectively.
- Assist with night audit tasks as needed, ensuring all financial transactions are processed accurately.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- 3:00 PM TO 11:00 PM
Skills
- Experience in resort or hotel management is preferred.
- Proficiency in front desk operations and customer service best practices.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Strong phone etiquette skills for handling inquiries professionally.
- Excellent problem-solving skills and ability to remain calm under pressure.
- Familiarity with night audit procedures is advantageous.
- A passion for hospitality and creating memorable guest experiences.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- 3:00 PM - 11:00 PM
People with a criminal record are encouraged to apply
Work Location: In person
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $15