What are the responsibilities and job description for the Signs & Graphics Shop Manager position at Duncan-Parnell Inc.?
Founded in 1946, Duncan-Parnell is a leading supplier of high-quality signs and graphics for design firms, retail establishments, architects, construction companies, home builders, developers, and many other clients across the Southeast. We specialize in providing signs and graphics and a range of services to help make our customers’ projects successful.
Duncan-Parnell is growing and looking to add a Signs & Graphics Shop Manager in our Charlotte, NC office. This role is a critical position supporting sales, operations and customers in our Signs & Graphics division.
Our company is a vital part of the communities where we live and work; fulfilling our mission and executing your responsibilities according to our company values is essential to our team. You will join and be an integral part of a successful team of customer-focused employees.
Position Overview
The Signs and Graphics Shop Manager oversee all operations within the large format custom signs and graphics department. This role is responsible for managing projects from order entry through installation, supervising and mentoring department leads and staff, scheduling, inventory, equipment, and quality control. The manager ensures a customer-focused approach in a fast-paced, deadline-driven environment.
Key Responsibilities
- Lead and develop the Signs & Graphics team, mentoring supervisors and ensuring accountability through clear expectations and regular reviews
- Oversee daily operations, maintain project schedules, and resolve challenges proactively
- Collaborate with sales and clients to deliver graphics and signage that meets requirements and deadlines
- Manage production schedules, shifts, and overtime
- Evaluate and coordinate project outsourcing based on scope, turnaround, and cost
- Collaborate closely with regional production hubs to share best practices, balance workloads, and support inter-hub resource planning and production efficiency
- Ensure high-quality results while meeting deadlines
- Monitor department profitability, costs, waste, and rework
- Set goals and implement systems for efficiency, accuracy, and continuous improvement, fostering growth through new technologies, materials, and service offerings
- Maintain working knowledge of in-house equipment and assist with production as needed
- Oversee equipment maintenance and vendor relations to maximize uptime
- Source materials for various applications, focusing on sustainability and cost-effectiveness
- Supervise installation processes through the Installation Supervisor
- Ensure adherence to quality standards and address customer concerns promptly and professionally
Qualifications
- Minimum two years of supervisory or lead experience in a sign shop
- Proficiency in Adobe Creative Suite and Microsoft Office
- Strong customer service skills, especially in challenging situations
- Excellent organizational and multitasking abilities
- Ability to lift seventy-five pounds
Benefits
- Medical, dental, vision, life, and long-term disability insurance available
- Medical and dependent care FSA or HSA
- 401(k) Retirement Plan
- PTO and Holidays
- Paid Parental Leave
The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.
Equal Opportunity Employer, including Veterans and Individuals with Disabilities