Sales Support & Workflow Coordinator

Founded in 1946, Duncan-Parnell is a leading supplier of high-quality signs and graphics for design firms, retail establishments, architects, construction companies, home builders, developers, and many other clients across the Southeast. We specialize in providing signs and graphics and a range of services to help make our customers’ projects successful.   

Duncan-Parnell is looking for a Sales Support & Workflow Coordinator in our Raleigh, NC office. This role is a critical position supporting both operations and customers in our Signs & Graphics division.   

Our company is a vital part of the communities where we live and work; fulfilling our mission and executing your responsibilities according to our company values is essential to our team. You will join and be an integral part of a successful team of customer-focused employees. 

Job Summary

The Sales Support & Workflow Coordinator is responsible for supporting both the sales and production teams to meet project deadlines, processing orders based on sales quotes, and managing larger projects throughout the production lifecycle. This role requires strong computer skills, proficiency in Adobe Creative Suite, and the ability to multitask in a fast-paced, team-oriented environment. 

Essential Functions and Duties

• Support the sales team and customers with quoting and processing incoming projects, including order entry
• Create production work orders detailing materials, dimensions, customer preferences, etc.
• Daily billing of accounts, charging credit cards when COD jobs are complete
• Pre-flight and prepare ready-to-print artwork for production using Illustrator
• Coordinate with Production Manager / Dept. Supervisors to ensure turnaround times are manageable
• Update the production job board with revised due dates based on customer requests
• Consistent communication with the team including MS Teams meetings & daily huddle-ups 
• Coordinate with installation team for scheduling, update clients
• Coordinate with outsourced vendors, gather quote information and submit orders
• Generate and track special order POs for outsourced items
• Handle phone inquiries for job status, quotes, orders, and changes

• Understand which materials/substrates are appropriate for various sign applications

• Manage processed orders throughout production life cycle – including detailed quality control of larger orders

• Additional tasks as assigned

Requirements

• Bachelor's Degree
• Proficient in Adobe Illustrator and Photoshop
• Competence in Microsoft Office products, basic computer skills
• Excellent verbal and written communication skills

Competencies

• Strong work ethic
• Ability to work in a fast-paced environment
• Able to multi-task/simultaneously work on multiple projects
• Organized with meticulous attention to detail & accuracy
• Execute/Complete assignments in a time sensitive manner
• Team Player – works well independently and with coworkers                                                                                 

Benefits:

• Medical, dental, vision, life, and long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and Holidays
• Paid Parental Leave

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed. 

Equal Opportunity Employer, including Veterans and Individuals with Disabilities