What are the responsibilities and job description for the Automotive BDC Agent position at Duncan Ford Lincoln Mazda?
Why This Role?
Join a well-established Ford & Mazda Dealership in Blacksburg, VA where the Business Development Center (BDC) plays a critical role in driving appointments, customer experience, and dealership growth. If you enjoy talking to people, working towards goals and being rewarded for performance, this is a great opportunity.
What You'll Do:
- Handle inbound and outbound calls, text messages, emails and digital leads.
- Set and Confirm Sales and Service Appointments.
- Follow-up with customers using proven dealership processes.
- Provide accurate information on vehicles, incentives and services.
- Update and manage leads in the CRM.
- Work Closely with Sales Managers, Advisors and the BDC team to ensure a smooth customer hand-off.
Schedule:
- Full-Time Position
- Set Schedule with Rotating Saturdays
- Limited evenings (No Late-Night Shifts)
Pay Plan (Realistic & Performance-Based)
- Entry Level: $30,000 - $40,000
- Solid Performer: $40,000 - $55,000
- Top Performers: $60,000 (Top Performers consistently earn above the base through monthly incentives.)
What We're Looking For:
- Strong communication and customer service skills.
- Comfortable on the phone and with computers.
- Ability to multitask and manage time effectively. Sales, Call Center, or Automotive Experience is a plus
- - not required.
- Coachable, dependable, and goal-oriented mindset.
Benefits:
- Health Insurance
- Empower 401K Plan Options
- Employee Discounts on Vehicles and Services.
- Paid Training and Ongoing Coaching
Career Growth:
This role offers clear paths into:
- Sales
- BDC Leadership
- Management Roles within the Dealership.
Apply Today:
If you're ready to start or grow a career in automotive with a team that values performance, accountability, and development, apply now. We're excited to meet motivated candidates who want to win.
Salary : $30,000 - $40,000