What are the responsibilities and job description for the Technical Representative I - Engine Line Pratt and Whitney - 2824 position at Duncan Aviation?
The Engine Line Pratt and Whitney - Technical Representative I serves as primary technical advisor for engine and related systems in supporting internal and external customers with technical services, troubleshooting, pre-delivery training and customer service issues. This position supports Sales and Engineering teams with technical data needed in preparing quotes and researches and resolves engine and related systems integration issues; and partners with the Professional Development team to develop and deliver technical training. The representative leads and/or participates with special projects as assigned.
Essential Job Functions
- Provides technical advice and troubleshooting assistance to team members, customers and manufacturers for engine installations and system operations. Assists with engine systems repair. Coordinates with Engine project managers for work authorizations and with manufacturers, management, and shop team members to recommend and resolve customers' warranty issues.
- Provides engine and engine systems OJT to technicians and familiarization training to customers. Assists Professional Development team with developing and conducting technical training for internal and external customers. Writes technical briefs regularly.
- Recommends and initiates measures to improve quality, procedures, efficiency and working conditions. Identifies, researches and recommends engine tooling and equipment needs.
- Supports sales team with quotes and sales proposals by providing technical guidance for engine systems capabilities and integration issues. Promotes engine services to customers by identifying and recommending products and services.
- Develops and fosters relationships with OEM technical representatives. Assists management with monitoring and maintaining compliance with airframe service center requirements. Promotes Duncan Aviation services through industry interaction including attending conventions and tradeshows, customer visits, intelli-conferences, preparing newsletter and tele-fax articles, etc.
- Performs other duties as assigned by management.
Job Specific Requirements
- Licenses/Certificates: Airframe & Powerplant Certificate required; QI designation; RII eligible. Must have a valid Driver's License and an acceptable driving record
- Attendance: Regularly scheduled attendance required; overnight and short notice travel
- Physical: Routinely lifts up to 50 lbs., occasionally up to 100 lbs.; reads small print; hears sounds associated with mechanical deficiencies; repetitive motion; works with moving parts and vibration; tolerates products, materials and fumes associated with component maintenance; tolerates working in confined spaces and heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting
- Environmental: Tolerates working in extreme temperatures and in noisy environments
Education and Experience
- High school graduate or equivalent required
- Eight years related engine/airframe maintenance experience required
Available Benefits
- Moving is expensive and hard work! Relocation Assistance is available for those that qualify.
- Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one.
- Plan for your medical needs with a Health Savings Account (employer and employee contributions).
- Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed
- Participate in Duncan Aviation's Tool Account Program, to acquire & grow your Tool Inventory all while making interest free payments
- Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education.
Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled
Duncan Aviation is the largest, family-owned maintenance, repair and overhaul (MRO) facility in the world providing complete nose-to-tail services for business aircraft. We value the individual experiences and diversity of our workforce and are proud to be a Veteran-Friendly Employer. Individuals of all backgrounds, nationalities, disability status, and military service are encouraged to apply.
Are you ready for an Experience. Unlike any other? Apply today!
Duncan Aviation, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us by e-mail at Recruiting@DuncanAviation.com or by calling at 402.479.1608. We maintain a drug-free workplace and require a pre-employment drug test.