Physical Security Operations Manager

Summary/Objective The Operations Manager responsible for the overall direction and daily operation of multiple unarmed security officer contracts. This person is the primary liaison between Dunbar Guard Services and our contract customers, and works closely with Dunbar Director of Guard Services, sales team and headquarters support staff.

Essential Functions

1. Responsible for the guidance and supervision of all shift supervisors, security officers and related site activities.

2. Responsible for recruiting, hiring, training, career advancement and disciplinary action for the entire assigned guard force.

3. Maintains detailed knowledge of all job site requirements. Assures the site "Post Orders" are current, relevant, readily available, and being adhered to.

4. Maintains a close working relationship with the customer representatives. Resolves issues, performs site inspections and makes recommendations for security improvements. Embraces a philosophy of superior customer service.

5. Supervises and assists in personnel scheduling and assigning security officers to site.

6. Assures all security officers are properly uniformed and have the required equipment / duty gear.

7. Maintains the site fleet vehicle, to include: maintenance schedules, site schedules, vehicle log books, vehicle inspections, driving records, DOT certifications, etc.

8. Conducts random job site inspections and maintains a log of all supervisor site visits, security officer inspections, customer contacts and follow up actions.

9. In conjunction with the Director of Guard Services, maintains operational and expense budgets.

10. As necessary, performs security guard services to fill temporary opening and/or to provide on-site supervision.

11. 24/7 Availability.

12. Other duties as assigned.

Competencies

1. Customer Service.

2. Ethical Conduct.

3. Thoroughness.

4. Communication Proficiency.

Required Education and Experience

1. Must possess or be able to obtain a GA Unarmed Certification.

2. 3-5 years of relevant security personnel management experience of 3000 weekly hours preferred

3. Must pass a drug screen and have a clean criminal background.

4. Must have a current valid driver's license with a clean driving record and have dependable personal transportation.

5. Be able to deal with stressful situations and maintain self-control at all times.

6. Must have or be able to acquire first aid and CPR certification.

7. Knowledge of Microsoft Office Suite.

8. Excellent verbal and written communication skills.

Dunbar Security Solutions is a trusted provider of professional security services. Join our team and build a rewarding career in the security industry where safety, professionalism, and growth comes first.