What are the responsibilities and job description for the Customer Service Representative position at dumpster of Columbia, SC?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to analyze information effectively.
Responsibilities
- Manage inbound and outbound calls with professionalism and courtesy.
- Provide accurate information regarding products and services to customers.
- Assist with customer inquiries through various channels including phone, email, and chat.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Perform data entry tasks to maintain accurate customer records in our database.
- Communicate effectively with team members to ensure seamless service delivery.
- Support sales initiatives by identifying opportunities for upselling or cross-selling products.
- Maintain a high level of product knowledge to assist customers effectively.
- Ensure compliance with company policies and procedures during all interactions.
Experience
- Previous experience in a customer support or call center environment is preferred.
- Proficiency in computerized systems for data entry and record management.
- Strong verbal and written communication skills are essential.
- Bilingual candidates are highly encouraged to apply as it enhances our service capabilities.
- Ability to type efficiently while engaging in conversations with customers.
- Familiarity with sales techniques is a plus but not mandatory.
Join us in delivering outstanding service that makes a difference! We look forward to welcoming passionate individuals who thrive in a dynamic environment.
Job Type: Part-time
Pay: $13.00 - $17.00 per hour
Expected hours: 25 – 35 per week
Benefits:
- Flexible schedule
- On-the-job training
Work Location: In person
Salary : $13 - $17