What are the responsibilities and job description for the Scheduler - Durable Medical Equipment position at Duly Health and Care?
Overview
Scheduler - Naperville - Durable Medical Equipment
Position Highlights
Scheduler - Naperville - Durable Medical Equipment
Position Highlights
- Full-Time; 40 hours/week
- Hours: Monday-Friday; 8:00am-4:30pm or 9:00am-5:00pm; Saturdays: 8:00am-12:00pm as needed if have add on clinics.
- Location: Naperville - 1020 East Ogden clinic
- Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
- Access to a mental health benefit at no cost.
- Employer provided life and disability insurance.
- $5,250 Tuition Reimbursement per year.
- Immediate 401(k) match.
- 40 hours paid volunteer time off.
- A culture committed to community engagement and social impact.
- Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
- Check-in/Greeting Patients/ Patient Scheduling
- Acknowledges and welcomes patients and visitors.
- Sets the tone for a positive experience
- Check in and schedules appointments, following sleep scheduling protocol
- Answers heavy call volumes to fulfill patient needs over the phone
- Verifies patient information, while documenting in their Electronic Health Record (EPIC)
- Performs all other duties/responsibilities as assigned
- Reviewing schedule
- Pre-screen patients based on departmental protocol
- Monitor schedules daily, ensuring that all open slots are filled on the same day."
- Daily monitoring of patient scheduling reports
- Exam Preparation
- Review the Daily Appointment Report and prepare charts as appropriate.
- High school diploma or GED
- Three years of patient/client-facing experience
- Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
- Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
- Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.
Salary : $16 - $25