Practice Ops Supervisor - Orthopaedics

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Overview: Clinical Practice Operations Supervisor

Position Highlights:

• Naperville
• Orthopaedics
  
  

Position Highlights:

• Full-Time; 40 hours/week
• Hours: Monday-Friday; 7:00am-5:00pm (may need to start earlier/work later if needed)
• Location: Naperville
• Rickert and Spalding clinics
• Travel: Required to travel to Naperville clinic sites weekly
• Clinical Experience Required
  
  

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
  
  

Responsibilities:

• Planning: Participates in planning discussions with input into goals for the Practice. Focused more on schedules of staff and physicians ensuring resources are available to meet anticipated daily work loads.
• Controlling: Responsible for assessing work against expected outcomes: productivity, quality, timeliness. Tracks and trends work outcomes. Recommends improvements in work processes.
• Human Resources: Hires, orients, and trains staff. Conducts performance appraisals, coaches and disciplines staff. Ensures work expectations, Duly and Practice policies are communicated and responsibilities are understood. Seeks guidance and support from Practice Manager in managing staff.
• Patient Satisfaction: Responds to patient complaints and works to resolve. Appropriately involves the Practice Manager if resolution cannot be reached.
• Duly Health and Care Activities: Member of the Management Team, representing their Practice to other Duly Health and Care management associates. May participate in Ad Hoc or Standing Committees. Representative of Duly Health and Care in the community at large.
  
  

Qualifications:

• Current IL RN License or Current MA Clinical Experience required
• Associates and or Bachelor's degree in Health care or Business Management preferred
• If a clinical professional, current licensure in good standing required.
• Knowledge of OSHA, and HIPAA.
• Prefer a minimum of two years in a supervisory role in a health care setting
  
  

The compensation for this role includes a base pay range of $62,920-94,380, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.