Coord Ancillary Education

Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We challenge assumptions and invite dissent to accomplish bold goals and unleash the most extraordinary work of your career. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

Are you ready to challenge the expected to deliver the extraordinary? 

Responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. Trains all staff on the day to day duties and responsibilities for the department and provides educations on all policies and procedures. Ensures clear and timely communication including patient appointment status to clinical departments. Assist in overall department work that may include overflow from other specialty departments and/or locations.

The Journeys and Adventures that Await:

Check-in/Greeting Patients/ Patient Scheduling (30% of the time):

• Acknowledges and welcomes patients and visitors. Sets the tone for a positive experience
• Check in and schedules appointments, following standard specialty protocol

• Answers multiple lines to fulfill patient needs over the phone
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)

• Cross-train and help as needed in other departments
• Performs all other duties/responsibilities as assigned

Training and Education for all staff (60%)

• Meets with staff to review department expectations and goals.
• Reviews all department polices and HR policies
• Provides overview of internal website and HRIS.
• Assemble and updates Ancillary Reception New Hire handbooks/materials
• Creates Standard Operating Procedures from process
• Retrains staff as needed.

Reviewing schedules (10% of the time)

• Pre-screen appropriate specialty patients based on departmental protocol
• Monitor schedules daily, ensuring that all open slots are filled same day and working schedule to remove “road blocks”
• Daily monitoring of patient scheduling reports
• Review the Daily Appointment Report three to five days in advance for appointment and referral accuracy

The Experiences You Bring:

• High school diploma or GED
• Four years of experience in a patient/client-facing role
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers. This includes regular review of patient survey information, responding to clinical provider or patient concerns, and efficient resolution of RL6 events.
• Results Orientation: Focuses self and other on achieving quality and financial outcomes in a responsive timely manner.
• Integrity Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Change Agent: Provides vision and planning to reach goals. Addresses concerns in forthright manner and welcomes innovation and new approaches to reach new heights in service and quality.
• Organization Savvy: Understands key stakeholders as demonstrated in managing, promoting and cultivation relationships. Has keen understanding of industry and trends.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

Salary : $40,600 - $51,400