What are the responsibilities and job description for the Host/Hostess Needed For Upscale Caribbean Restaurant position at Dukunoo Jamaican Kitchen?
We are looking for hard workers and individuals that are passionate about delivering excellent service to our customers. As a Host/Hostess you will be directing the customers to their tables and providing them with their menus in a friendly and professional manner.
Dukunoo Jamaican Kitchen is Wynwood, Miami’s first and only full-service, upscale Caribbean dining experience. The restaurant features indoor and outdoor dining, a full bar, fine art, and an authentic jerk stand outside by the Terrezza. Our customers, “Come fi di food but stay fi di vibes”.
The Host/Hostess is responsible for making a great first impression and must be able to provide excellent customer service even in stressful situations.
Main ingredients of the job:
The ideal candidate will be eager to perform the following tasks:
- Help servers wipe down tables, reset the tables and run food.
- Deal with difficult customers with composure and professionalism.
- Problem solve in a timely manner (i.e. sorting out double-booked reservations)
- Handle reservations and waitlist.
- Practice excellent phone etiquette when making reservations by phone, which must be done with accuracy and in a timely manner.
- Need to be knowledgeable about the menu and must be able to answer customers' questions about allergies and dietary restrictions.
What you bring to the table:
- High school diploma or GED
- Basic written and verbal communication skills.
- Excellent organizational skills.
- Accuracy and speed in executing tasks.
- Ability to work as a team member.
- Guest relations/service experience
- Positive attitude and interpersonal skills
- Open Table and Cash Handling
- Customer Service
- Phone Etiquette
- Flexibility when working alternating shifts
- Ability to stand for long periods of time
We are proud to be an Equal Opportunity Employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.