What are the responsibilities and job description for the Strategic Services Associate - Duke Health Integrated Practice position at Duke?
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About Duke Health Integrated Practice
Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.
JOB LOCATION
Duke Health Integrated Practice (DHIP) Office – Durham, NC
JOB SUMMARY
The Strategic Services Associate supports the Duke Health Integrated Practice Office through project management, data analysis, strategic planning, and execution of key organizational priorities. This role leads and supports initiatives across ambulatory operations, access, and physician practice management in partnership with executive leadership.
JOB DUTIES AND RESPONSIBILITIES
- Lead strategic projects and task forces in support of the President and COO to drive key initiatives aligned with ambulatory and physician practice priorities, including ambulatory footprint expansion, analysis for board meetings, and access improvement.
- Organize and lead executive leadership meetings, prepare comprehensive presentations, and ensure follow-up on action items.
- Lead process improvement efforts to enhance workflows and develop project plans that enable successful execution of key initiatives.
- Support continued unification of ambulatory operations across practices (DHIP, DPC, cDHIP, HBC).
- Analyze data to identify trends, create visual representations, and summarize insights to inform operations and strategy.
- Partner with the DHIP Chief of Staff on projects and initiatives directed by leadership, ensuring alignment with organizational objectives.
- Provide leadership and event support for large events such as team meetings and leadership summits, including planning, coordination, and execution.
- Facilitate communication and coordination across DHIP Management System committees and councils.
JOB ELIGIBILITY REQUIREMENTS
Education
Bachelor’s degree in a business or health-related field is required. A Master’s degree may substitute for two years of experience.
Experience
Minimum of 5 years of work experience, including 3 years with significant responsibility for performance/process improvement and/or data analysis. Experience leading work teams is required.
Knowledge, Skills, and Abilities
- Demonstrated ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and deadlines while maintaining a high level of accuracy and attention to detail.
- Strong understanding of data analysis and visualization.
- Project management skills.
- Executive communication.
- Effective organization in Microsoft 365, including Teams.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.