What are the responsibilities and job description for the Provider Support Assistant - Neuro Ophthalmology position at Duke?
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Duke Health Integrated Practice
Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.
JOB LOCATION
Department of Neuro Ophthalmology – 2351 Erwin Road, Durham, NC 27705
JOB SUMMARY
We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).
JOB DUTIES AND RESPONSIBILITIES
Clinical Responsibilities:
- Schedule and Reschedule patients based on faculty’s template
- Monitor schedules and try to decompress overbooked clinics by rescheduling patients as necessary
- Monitor schedules to ensure patients are scheduled correctly and reschedule patients as needed
- Answer patient phone calls
- Manage patient referrals
- Manage in basket messages/requests
- Request new patient notes prior to patients appointment
- Ensure all paperwork (FMLA, school/work notes, insurance paperwork) is completed and returned to the patient in a timely manner
- Create and mail new patient information packets
- Print and mail patient No-Show letters
- Submit Schedule Change Request form when bumping, adding or making template edits for faculty
Administrative Responsibilities:
- Manage providers Outlook Calendar
- Licensures – keep all licenses up-to-date for your faculty
- Process provider reimbursements in a timely manner
- Submit providers time away in QGenda
- Screen mail and handle appropriately
- Attend scheduled division meetings
- Provide coverage for other retina staff assistants when they are out of the office
JOB ELIGIBILITY REQUIREMENTS
- High school diploma or equivalent education required.
- One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
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Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.