What are the responsibilities and job description for the Patient Service Associate - Surgery position at Duke?
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Duke Health Integrated Practice
Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.
$2,500 Commitment Bonus for qualifying candidates!
JOB LOCATION
Central Carolina Surgery - 1002 N Church St
JOB SUMMARY
We are seeking a Patient Service Associate for Central Carolina Surgery located in Greensboro, N.C. to serve as the first point of contact for our patients upon arrival for appointments. This role includes participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling.
JOB DUTIES AND RESPONSIBILITIES
- Prepare for clinic visits by reviewing next day patients and completing next day preparation activities, enter pre-visit orders and prepare new patient charts.
- Check-in patient upon arrival in the practice according to established procedures; including, patient identification and verification in electronic health record and entering and editing information as needed.
- Present and educate patients on required forms and obtain signature as required by policy and procedure, collect and post co-payments and balances on accounts due, copy, file and distribute insurance cards.
- Coordinate all labs/procedures as requested. Maintain private physician office charts.
- Prepare and audit encounter forms for completeness and accuracy before batching forms or charge posting in the electronic health record.
- Schedule tests and procedures and complete and distribute ancillary service requisitions.
JOB ELIGIBILITY REQUIREMENTS
- Requires knowledge of basic grammar and mathematical principles normally acquired through high school education
- Minimum of one year of work experience in directly communicating and providing service to patients or public is required.
- Experience ineffectively coordinating multiple tasks or activities is required.
- Bilingual - Spanish & English speaking preferred.
JOB HOURS
The schedule for this position is 8AM – 5:00PM, Monday-Friday, with no weekend or holidays.
Job Code: 00004502 PATIENT SERVICE ASSOCIATE
Job Level: B2
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