Behavioral Health Care Manager - Duke Primary Care

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Duke Nursing Highlights

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)
  
  

Behavioral Health Care Manager - Duke Primary Care

Location: Hybrid in Durham, North Carolina

Schedule: Monday - Friday 8am - 5pm, with flexibility

What You Will Do

The Behavioral Health Care Manager functions as an integral part of an interdisciplinary team, ensuring excellence in behavioral health care, in an effort to achieve optimal mental health outcomes through a seamless model of access and care. Focus on improving mental health care for patients, physicians, family and community.

Key Responsibilities

• The Behavioral Health Care Manager utilizes the collaborative care model for treating depression and anxiety in primary care, working in partnership with the primary provider and psychiatrist to provide high quality team based care
• Responsible for conducting initial comprehensive psychological assessments, eliciting the patient’s and family’s treatment preferences and needs, presenting patient cases in the weekly rounds meeting with the consulting psychiatrist and communicating those rounds recommendations back to the primary care provider and then to the patient
• The nurse, in the care manager role on the collaborative care team, conducts patient contacts through scheduled telephone and video appointments
• Care management includes assessment of medication effectiveness and adherence, providing patient education on mood disorders and pain, and brief structured counseling that focuses on the patient’s own self-management of their depression and/or anxiety
• Closely follow-up patients generally every two weeks to reassess / administer mental health screenings, assesses medication effectiveness and side effects, engages the patient in a therapeutic alliance, and encourages treatment adherence and self-management
• Skills in motivational interviewing are helpful in guiding the patient in setting self-management goals
• Maintain strict confidentiality
• Promote programs and services to community
• Build effective and trusting relationships with patient/peers
  
  

What You Will Need

Education

• BSN is required for this position
  
  

Experience

• At least 3 years of nursing experience
• Care management / care coordination required
  
  

Degrees, Licensure, and/or Certification

• Must have current or compact RN licensure in the state of North Carolina. BLS required.
  
  

Knowledge Skills And Abilities

• Organized and motivated by a fast-paced environment
• Able to manage multiple tasks/projects simultaneously
• Proficient in chart review and able to assess needs quickly
• Strong with the use of computer software tools and data files
• Comfortable with continuous change and is self-motivated
• Able to help build and establish new programs
• Able to complete documentation in a quick and efficient manner (will be in electronic health record and other
  
  

software systems developed for care management and population based program metrics)

• Demonstrate confidence, compassion, political savvy, as well as attention to detail to apply these skills as decisions dictate
• Be self-directed and able to organize and manage multiple tasks/projects simultaneously
• Use conflict-resolution skills when reaching consensus about plans of care and treatment decisions
• Use motivational interviewing and active-listening skills when assessing patient conditions, problems and interests
  
  

Distinguishing Characteristics of this Level

• N/A
  
  

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.