What are the responsibilities and job description for the Appointment Coordinator - Cardiology position at Duke Health?
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Duke Health Integrated Practice
Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.
JOB LOCATION:
Duke Cardiology of Raleigh - 3320 Wake Forest Rd
JOB SUMMARY:
We are seeking an Appointment Coordinator in our Duke Cardiology of Raleigh clinic located in Raleigh, NC to be an integral member of the healthcare team to provide direct and indirect care to patients.
JOB DUTIES AND RESPONSIBILITIES:
- Review and coordinate appointment requests, determine appropriate services, physician and appropriateness of setting.
- Identify correct patient in Maestro Care, verify patient demographic and insurance data.
- Coordinate labs and procedures in accordance with physician prefers. Notify patients of testing date, time and location.
- Work the orders WQ. Schedule tests and procedures. Complete and distribute ancillary service requisitions.
- Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards
- Handle all in basket messages to the front desk pools.
- Enter incoming referrals from outside of Duke.
- Call internal referrals from within Duke.
- Handle recall appointments for multiples providers.
- Explain billing to patients according to PRMO credit and collection policies.
- Determine the amount of cash to be collected based on insurance plan.
JOB ELIGIBILITY REQUIREMENTS:
- Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.
- Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
JOB HOURS:
The schedule for this position is day shifts.
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