Administrative Office Clerk - Transportation

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Number of Open Positions: One (1)

Hourly Pay: $28.51

• DUTIES:
  
  

Duties

Under general directive supervision, employees at this level are responsible for providing advanced technical, analytical, and work management support for the Transportation department and all subsequent related areas of the business. The incumbent, working within parameters of established processes and standards, uses independent judgement and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which supports safety, reliability, storm restorations, and cost management while providing excellent customer service; performing such duties as:

• Provides support for work management processes to resolve moderately complex issues.
• Proactively collaborates with other work groups to ensure desired customer experience.
• Provides ongoing project/work order support including investigations, analysis, and execution of action needed (e.g. coordination, corrections, date management, work order accounting updates, etc.) to optimally resolve errors, issues, or escalations.
• Takes ownership of customer issues and problems until resolved.
• Communicates with internal and external customers, handling escalated customer communications.
• Reports job status details to appropriate personnel as needed.
• Audits work performed to ensure customer is billed accurately and timely.
• Ensures work is scheduled to meet an established timeline.
• Maintains extensive knowledge of operations process and work management standards as used in Power Grid/Fleet Services operations.
• Maintains confidential information in a professional and discreet manner.
• Monitors various reports to ensure process adherence to achieve customer-related goals.
• Uses software applications (e.g. Word, PowerPoint, Excel) to prepare correspondence, reports, presentations, agendas, minutes, manage calendars or meetings/meeting coordination, etc.
• Verifies and applies correct general ledger account accounting in all work-related applications and functions.
• Adheres to monthly accrual timelines and system entry cut-off dates; ensuring all invoices on hand are recorded and sent to the appropriate department that processes the accrual.
• Audits, reconciles, and processes invoices for 3rd party providers and consolidated supply/material accounts, ensuring documentation agrees with pay items, established contracts/agreements, and scope of work
• Ensures timesheets are accurately completed and recorded in time management system in accordance with payroll guidelines.
• Reconciles and completes work orders to capture follow-up work performed by 3rd party providers.
• Prepares for and provides emergency support including allocation of event assignments to technical staff.
• Updates storm resource tracking and outage management tools during storm restoration
• Fulfills requests for vehicle/equipment needs for storm response personnel use.
• Supports the execution of specific Power Grid / Fleet Services reliability programs or processes using appropriate work management applications.
• Prepare, reconcile, and process consolidated vendor accounts and Fleet personnel credit card expenditures in a variety of Expense Management systems.
• Provide vehicle/equipment licensing support for Fleet maintained assets in Ohio and Kentucky.
• Monitor, procure, and replenish office supplies.
• Performing other similar or less skilled work as assigned.
  
  

Must meet the Company's requirements as to GENERAL QUALIFICATIONS; and, in addition:

• Must have at least two (2) years administrative support experience. This would include experience with duties such as but not limited to expense management, invoice processing, order placing, payroll reconciliation.
• Must have prior experience with work management systems.
• Must have working knowledge of Microsoft Office Software.
• Must collaborate effectively in a team environment.
• Must possess effective written and verbal communication and interpersonal skills.
• Demonstrated ability to prioritize work effectively.
• Demonstrated good judgement in decision making.
• Must respect the confidential nature of the information encountered in this work.
• Must have and maintain a valid driver’s license.
• Must have the ability to perform the duties of this job through the medium of tests written, oral and/or practical.
  
  

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

UWUA, IUU Local 600

Visa Sponsored Position

No

Posting Expiration Date

Tuesday, June 11, 2024

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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Salary : $29