What are the responsibilities and job description for the Program Manager - Business Operations position at Duke Department of Population Health Sciences?
Work Arrangement
Requisition Number: 261738
Regular or Temporary: Regular
Location:
Durham, NC, US, 27710
Personnel Area: HEALTH SYSTEM
Date: Sep 18, 2025
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
General Description of the Job Class
Provide administrative direction to assigned programs to include managing and coordinating financial development and administration, oversight of DHAN centralized process and policies for efficient, consistent, and compliant business operations, data analytics, grants administration, and budget support for revenue generating department.
Duties and Responsibilities of this Level
Business Development
Education
Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program. A Masters is preferred.
Experience
Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience.
OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, And Abilities
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
Requisition Number: 261738
Regular or Temporary: Regular
Location:
Durham, NC, US, 27710
Personnel Area: HEALTH SYSTEM
Date: Sep 18, 2025
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
General Description of the Job Class
Provide administrative direction to assigned programs to include managing and coordinating financial development and administration, oversight of DHAN centralized process and policies for efficient, consistent, and compliant business operations, data analytics, grants administration, and budget support for revenue generating department.
Duties and Responsibilities of this Level
Business Development
- Develop pro forma including operational and licensing fees as applicable for new development opportunities overseen and / or operated by DHAN.
- Prepare financial modeling and analysis as requested for consideration of new DHAN business opportunities and/or restructure of existing relationships
- Collect, clean, and analyze data from multiple sources to provide actionable insights.
- Develop and maintain dashboards, reports, and visualizations for stakeholders.
- Coordinate with cross-functional teams to align on data requirements and ensure timely project delivery.
- Identify trends, patterns, and anomalies in datasets to support strategic decisions.
- Prepare and distribute regular status reports, performance metrics, and variance analyses.
- Prepare presentations and summaries of key findings for both technical and non-technical audiences.
- Support DHAN leadership with project management and analytical support of operational initiatives.
- Identify opportunities to streamline workflows and improve operational efficiency.
- Support the Director in monitoring and tracking KPIs and other defined performance metrics to evaluate the progress and impact of DHAN strategic initiatives.
- Assist with the budget development for specialty networks’ special programs such as speaker series to include inviting appropriate speakers or other participants, arranging schedules, facilities, and publicity, and ensuring necessary financial arrangements.
- Collaborate with Corporate Finance to ensure regular and accurate billing of services to affiliated sites, and follow up on outstanding balances
- Track and maintain contracts and affiliation agreements, ensuring accurate billing.
Education
Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program. A Masters is preferred.
Experience
Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience.
OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, And Abilities
- Experience in healthcare business development and operations strongly preferred
- Experience in accounting, business development pro forma modeling and grants administration strongly preferred
- Excellent verbal, written and presentation skills required
- Advanced expertise in use of Microsoft PowerPoint and Excel required; Smartsheet preferred
- Proficiency in data analysis tools (e.g., SQL, Excel, Python, R, Power BI, Tableau).
- Background in process improvement or workflow optimization.
- Demonstrated ability to develop collaborative working relationships with multiple constituents, at all levels within the organization including senior leadership
- Analytics - synthesizing data, translating it in a useful way and presenting the information for use by senior leadership
- Self-directed, ability to organize oneself
- Demonstrated ability to manage a variety of projects and tasks simultaneously and balance competing deadlines
- Ability to travel to affiliated sites (mainly within 4-hour drive or short flights on small planes, some regional and overnight travel may be required)
- Physical abilities to complete job duties under prescribed environmental and working conditions
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
