What are the responsibilities and job description for the Provider Support Assistant - Pediatric Neurology position at Duke Clinical Research Institute?
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Duke Health Integrated Practice
Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.
JOB LOCATION
Pediatric Neurology - Hanes House - 315 Trent Drive, Durham, NC 27710
JOB SUMMARY
We are seeking aProvider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).
JOB DUTIES AND RESPONSIBILITIES
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Schedule/reschedule patient clinic appointments, per department policy.
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Contact patient and referring physician to communicate appointments as well as obtain information and document contact in EPIC.
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Send information to patients.
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Send/receive messages through In-Basket within Maestro Care.
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Answer phones and triage per division policies.
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Monitor open encounter report.
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Submit SCR requests (bumps) for days out of clinic.
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-Work bump list less than 8 weeks out.
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Work with Epilepsy dept to schedule long term EEG admissions and coordinate any needed consults or studies.
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Schedule EEG's, MRI (non-sedated, sedated and GA), Neuropsych testing, VDH infusions, CT, Ultrasound, ECHO's and EKG's.
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Provide support to the front desk and scheduling HUB's to set up patient appointment.
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Contact families about KETO DIET admissions.
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Work closely with outpt and inpt pre-reg to make sure authorizations are obtained.
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Scheduled Lumbar Puncture's for patients and coordinate with our residents.
JOB ELIGIBILITY REQUIREMENTS
- High school diploma or equivalent education required.
- One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
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Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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