What are the responsibilities and job description for the Member Services Student Attendant position at Duke Clinical Research Institute?
- Support the Assistant Director of Memberships with daily administrative and operational tasks related to membership management
- Provide front-line customer service, assisting with membership inquiries, purchases, renewals, and account support
- Process payments, refunds, and account adjustments accurately and securely
- Troubleshoot membership access and account issues, coordinating with IT, Guest Services, and facility staff as needed
- Maintain accurate digital and paper records, ensuring confidentiality, data privacy, and compliance with departmental standards
- Assist with membership reporting, outreach initiatives, Duke community tabling opportunities, and retention efforts
- Uphold Duke Rec & P.E.'s customer service, inclusion, and professionalism standards in all interactions
This position works within Duke's recreation centers in both administrative and front-line capacities. The environment is dynamic, fast-paced, and service-oriented, requiring professionalism, attention to detail, and a collaborative mindset.
- Excellent customer service and communication skills; prior service or administrative experience preferred
- Strong attention to detail and organizational skills, with the ability to manage multiple priorities
- Comfort using computer systems, membership software, and mobile applications (Fusion experience preferred)
- Professionalism, reliability, and discretion when handling member information
- Ability to work collaboratively with students, faculty/staff, alumni, community members, and campus partners
Job Code: 00000729 NONDUKE STUDENT/INTERN
Job Level: 00
Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $00.00 - USD $00.00 Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.
Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at:https://hr.duke.edu/benefits/
Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Duke is an Affirmative Action / Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.