Clinical Technician II

Location: Duke Health Lake Norman

Work Week: Days and Hours to Vary

General Description

Perform a variety of the technical procedures involved in the procurement, processing, and evaluation of patient specimens for use in the diagnosis and treatment of disease; teach and perform routine clerical and technical procedures including specimen collection, and responsible for the delivery of supplies and procurement of specimens from physicians' offices, clinical specimen preparation and processing for analysis and dispatch, patient registration and order entry; and serve as hospital laboratory representative and liaison with outside clients.

Job Duties

• Perform a variety of routine and specialized procedures.

• Prepare and initiate special tests and procedures including, but not limited to, cytogenetics, general laboratory, Point-of-Care Testing, urinalysis without a microscope, phlebotomy, and specimen management.

• Obtain total volume, perform aliquot and distribute all urine specimens.

• Properly determine urine volume. Properly label aliquot containers.

• Communicate in a professional and courteous manner with patients, family, and other medical personnel as necessary for problem recognition and initiation of the resolution and, if necessary, escalation to the next level. Obtain information for laboratory records, explain procedures, allay fears and elicit cooperation.

• Utilize standard equipment to maintain positive patient identification through the maintenance of all clinical laboratory records, register/accession patients/specimens, and perform order entry as required.

• Perform various quality control, safety, and infection control procedures to maintain compliance with internal and external regulations.

• Receive and process specimens as required by respective laboratory area procedures and protocols.

• Receive specimens into the laboratory using Beaker.

• Positively ID all patient specimens, and verify all laboratory labels/requisitions, ensuring a valid order.Properly sort all specimens.

• Participate in the distribution of specimens, supplies, and reports to the appropriate laboratory staff; perform messenger/courier activities as required.

• Maintain inventory of supplies; stock supplies on carts and hand trays; wash glassware.

• Utilize various hospital information systems and software.

• Assist with the maintenance of specimens and/or slides.

• Perform routine maintenance as required by laboratory procedures.

• Assist with word processing, miscellaneous office tasks, and maintaining office records.

• Perform other related duties incidental to the work described herein.

Education

High School diploma or GED. For assignment to phlebotomy, completion of a structured phlebotomy training course and clinical rotation is recommended.

Experience

• Alternatively, an equivalent combination of relevant education and/or experience.

• Must have at least 2 years experience as a Clinical Tech I or Certification as a Phlebotomist plus achieve the required competency level for specified job responsibilities.

Degrees, Licensure, and/or Certification

• For assignment to Phlebotomy Services, certification as a Phlebotomist by a nationally recognized board/agency may be required.

• Certification of Basic Life Support preferred.

• National Healthcare Association (NHA) --Clinical Laboratory Phlebotomy Examination (CLPlb), American Society of Clinical Pathologists-- Phlebotomy Technician Examination [PBT(ASCP)], International Academy of Phlebotomy Sciences (IAPS), National Phlebotomy Association (NPA), American Society of Phlebotomy Technicians (ASPT), National Phlebotomy Certification Examination (NPCE), National Phlebotomy Solutions (NPS), American Medical Technologists (AMT), or another national certification as approved by Clinical Labs leadership.

Knowledge, Skills, and Abilities

• Basic phlebotomy and specimen processing techniques.

• Knowledge of medical terms preferred.

• Basic computer skills.

• Effective communication skills.

• Effective professional communication skills to interact with patients/ customers.