What are the responsibilities and job description for the Clinic Manager -Oculofacial Eye at Brier Creek position at Duke Clinical Research Institute?
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Duke Health Integrated Practice
https://careers.dukehealth.org/us/en/dhip
Pursue your passion for caring with Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.
JOB LOCATION
Oculofacial Eye at Brier Creek - 10207 Cerny St #106, Raleigh, NC 27617
JOB SUMMARY
The Clinic Manager is responsible for the daily operational, clinical (non-nursing), administrative, and patient service functions of one or more ambulatory clinic locations. This role ensures high-quality patient care, efficient clinic operations, and compliance with DUHS policies, procedures, and regulatory standards. The Clinic Manager oversees clinic staff, coordinates resources, supports physician and advanced practice provider teams, and drives performance improvement initiatives. This position reports to the Practice Administrator, and up to the Ambulatory Operations Director to align clinic performance with service line and organizational goals. This role actively participates in planning, resource allocation, and change management efforts within the assigned clinic(s).
JOB DUTIES AND RESPONSIBILITIES
- Oversee daily clinic operations, including patient flow, appointment scheduling, access metrics, and service recovery; ensure operational readiness and a patient-centered experience.
- Supervise and coordinate clinic staff (all clinical but non-nursing), including scheduling, assignment of duties, performance evaluation, and training.
- Monitor and manage operational metrics (volumes, productivity, access, and wait times) to ensure service excellence and efficiency.
- Partner with nursing and/or clinical leads to ensure compliance with safety, regulatory, and infection control requirements.
- Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities.
- Implement quality improvement initiatives and standard work processes to improve patient outcomes and operational performance.
- Coordinate operational support for physician and APP teams, ensuring efficient clinic workflows and resource availability.
- Support onboarding, orientation, and training for new administrative staff, and ensure ongoing development for existing team members.
- Serve as primary administrative contact for clinic-based concerns, escalating issues as appropriate to Practice Administrator or Ambulatory Operations Director.
JOB ELIGIBILITY REQUIREMENTS
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Certified Ophthalmic Technicican (COT) certification is required.
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Minimum of three years of related administrative or clinic management experience required. Experience in ambulatory or outpatient clinic operations preferred.
- Clinic Managers with clinical responsibilities are required to maintain current BLS certification.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
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Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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