Call Center Representative Primary Care

Job Title: Call Center Operator

Reports to: Manager, Call Center

Status: Full-Time, Non-Exempt

The Call Center Operator position is responsible for all standard call center duties including but not limited to taking incoming calls from patients, scheduling appointments, office tasks, and generating outgoing calls, and other duties as assigned.

Job Responsibilities:

• Answer incoming calls, book patient appointments, interact with other provider offices, insurance companies and other health care industry vendors
• Obtain and enter accurate demographic information into the system
• Act as a liaison for the patients to the clinics
• Direct calls to other departments as needed
• Accurately document patient concerns, messages and appointment details electronically
• Make appointment reminder calls
• Provide assistance with mailings to patients
• Proactively manage provider's schedules to ensure appointments are booked according to established clinic protocol, seeking ways to ensure patients are seen in a timely manner and reducing gaps in a provider's schedule
• Other tasks as needed

Education, Experience, and Licensing Requirements:

• High School Diploma or GED
• 1 year experience in a medical Call Center environment
• Excellent customer service and communications skills required

Physical Demands Requirements:

• Sedentary Work: Able to sit for up to 6 hours per day; lift up to 10 lbs. occasionally during a day.

Behavioral Demands/Requirements:

• Must have the appropriate level of behavioral maturity and patience in handling clients
• Must have the diplomacy and tact in handling difficult/or irate clients
• Ability to present self in a professional manner and represent the company required
• Ability to work in a dynamic, fast-paced team environment effectively and positively, and achieve objectives required

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have medical insurance verification expeience?
• Do you know or related to a Duke City employee? If so, please provide name and relationship.
• Do you have call center experience?

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 1 year (Preferred)
• Customer Service: 1 year (Required)
• Medical Clinic: 1 year (Preferred)

Work Location: In person

Salary : $15 - $18