What are the responsibilities and job description for the Assistant General Manager position at Dukart Management LLC?
Company Description
Dukart Management LLC is an independent franchisee of McDonald's restaurants, located in Delaware and Maryland. Known for its commitment to quality and customer service, Dukart Management operates several McDonald's restaurants in the region. The company strives to provide a supportive and growth-oriented work environment for its employees. Dukart Management is dedicated to contributing positively to the local communities where it operates.
About the Role
As an Assistant General Manager, you'll play a vital role in leading daily restaurant operations while developing the skills and experience to advance into a General Manager role. Working closely with the General Manager, you'll ensure every shift runs smoothly, team members are supported, and guests enjoy a fast, accurate, and friendly experience every visit. You'll help oversee restaurant systems including training, food safety, inventory management, and people development—building both your leadership skills and operational expertise along the way.
Selected candidates will be placed in one of our McDonald's restaurant locations in Wilmington, Newark, or Middletown, Delaware.
What You'll Do
- Lead restaurant operations during assigned shifts to deliver a great guest experience
- Support department areas such as Guest Experience, Kitchen Operations, and People Development:
- Guest Experience:
Ensure team members deliver exceptional hospitality, maintain organized service areas (Front Counter, Drive-Thru, McCafé), and execute promotions effectively - Kitchen Operations:
Maintain food safety, quality, and speed standards, manage food costs, and ensure kitchen team training on menu items and procedures - People Development:
Assist with hiring, onboarding, training, and scheduling to meet sales and profit goals while fostering an engaged, motivated team - Handle escalated customer concerns with professionalism and empathy, leading effective
customer recovery
to turn challenges into positive experiences - Monitor performance metrics, set goals, and provide feedback and coaching
- Manage inventory, cash control, and operational systems to support profitability
- Promote a positive work environment that upholds our culture of respect, teamwork, and accountability
- Partner with the General Manager to identify opportunities for operational and people improvement
Qualifications
- Previous experience in people management and training
- Strong leadership, communication, and interpersonal skills
- Proven ability to manage operations, inventory, and financial records
- Excellent customer service and problem-solving skills, including experience resolving escalated guest issues
- Ability to uphold and enforce company policies and standards
- Restaurant or food service experience preferred
Why You'll Love Being Part of Our Team
We're a locally owned McDonald's organization that values respect, teamwork, and growth. Our leaders are developed from within, our ideas are heard, and our success is shared.
We offer:
- Predictable, flexible schedules that fit your life
- A leadership-focused culture built on teamwork and accountability
- Recognition for great work and career milestones
- Growth opportunities in leadership, business management, and people development
- Educational benefits through Archways to Opportunity, including:
- Free high school diploma program
- College tuition assistance
- English language learning
- Career advising and development resources
- Exclusive partnership with Colorado Technical University (CTU) — earn associate, bachelor's, or master's degrees with reduced or fully covered tuition
- Locally owned and operated—your leadership directly supports our community
Here, your effort counts, your leadership is valued, and your growth is supported—whether you're leading shifts today or preparing for a restaurant management career tomorrow.
Salary : $55,000 - $85,000