Case Manger IFTS Med Respite

Position Title: Case Manager- Medical Respite and In from the Street's program

Statement of Duties

Duffy Health Center is a patient-centered medical home, and every role requires functioning effectively using a team-based-approach. The Case Manager is responsible for coordinating the care of patients with providers and outside agencies to provide support, guidance, and advocate for the needs of Duffy Health Center clients. Work includes assessing client needs, developing a service plan, providing interventions, advocating for clients, coordinating with community groups, state and federal agencies, and local organizations to assist clients in obtaining appropriate social services, resources, and assistance.

Position Functions

The essential functions or duties listed below are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position.

• Conducts outreach services to identify at risk individuals in the community.
• Meets with clients to assess needs and determine eligibility for case management services.
• Explains Duffy Health Center’s scope of services, including Integrated Care Model to clients.
• Develops patient-centered case management plans based on client choice; monitors progress on plans and assists the clients in achieving their goals as outlined in the plan.
• Provides interventions based on evidenced based case management practices.
• Offers short or long-term evidence-based case management interventions as needed/required.
• Works collaboratively with members of the multi-disciplinary team at Duffy Health Center in order to provide integrated care.
• Meets agency productivity standards.
• Maintains confidential records of case management activities and records information in the agency’s electronic medical record.
• Ensures right to privacy and confidentiality when releasing information about client to others.
• Builds relationships with partner agencies, community groups and organizations to strengthen network of resources available.
• Participates in evaluative and quality assurance activities designed to monitor the appropriateness and effectiveness of the delivery system and case management services.
• Prepares reports as required by funding sources.
• Attends administrative, client focused, and other meetings as required; may represent Duffy Health Center in community meetings.

Licenses and Certifications Required

A candidate for this position must have a valid driver’s license and own transportation.

Preferred that the candidate for this position has a Bachelor’s Degree in Human Services, Social Work, Counseling, or Education and at least two (2) years of experience in case management, preferably working with the homeless/at risk population; or an equivalent combination of education and experience.

Knowledge, Skills and Abilities

A candidate for this position should have:

Knowledge of:

• Resource availability, service costs, and budgetary parameters
• Local groups and organizations providing social services
• Case management practices and procedures
• Issues related to homeless and at-risk individuals, including: mental illness, substance abuse, criminal history, and physical and sexual abuse
• Protocol for handling crisis situations
• HIPAA regulations
• Trauma informed care
• Motivational interviewing.

Skill in:

• Assessing and addressing the needs of homeless and at-risk individuals
• Monitoring and managing client care
• Handling multiple priorities simultaneously in a timely manner
• Planning and problem solving
• Collecting and recording information and preparing reports
• Effective written and verbal communication.

And ability to:

• Be fiscally responsible in carrying out all case management functions and activities
• Have sensitivity for a population who has experienced trauma
• Maintain confidentiality of information
• Interact effectively with homeless and at-risk individuals
• Commit to the philosophy and mission of Duffy Health Center which serves the homeless and at-risk population, and to the team-based approach as part of PCMH