Shift Lead - Donut Shop

Duck Donuts is seeking a motivated and upbeat individual with a friendly personality who will provide exemplary service to our guests while leading other team members to do the same. This person must have the ability to take initiative to solve problems, interact with guests, and be a positive example to the team. 

*Must have recent prior work experience in foodservice, preferably in a fast casual environment (if not, see our other posting for Team Member)

*Preferred candidates will be available to work Friday afternoon (12-6), Saturday, and Sunday shifts

*Requires weekday and weekend shifts, mix of morning or afternoon 5-6 hour shifts

Pay range is typically $14-$17 per hour including tips

Responsibilities include: 

• Consistently delivers outstanding guest experiences through training and coaching the team and through exemplifying the Duck Donuts standard for exemplary service to each guest. 

• Maintaining a clean, welcoming, and family-friendly atmosphere for guests and team members alike. 

• Follows Duck Donuts recipes and procedures and ensures compliance with federal, state, and local regulations for safety, sanitation, and labor standards in addition to Duck Donuts’ standards while on duty. 

• Delegates tasks to team members as needed while also setting a positive example by completing all assigned duties and taking initiative to complete additional cleaning, organizational, and prep tasks as time permits. 

• Assists managers with rollout of system-wide promotional campaigns, limited-time-offers, training initiatives, and updates to policies, procedures, or recipes.

• Communicates concerns to management and works with management to implement plans enhanced performance. 

• Maintains cash intake responsibly, takes measures to reduce waste, and monitors labor margins while on shift. 

REQUIREMENTS

• 2 years of experience in foodservice, preferably with supervisory experience
• Has an energetic and goal-oriented personality and a proven ability to lead others in a fast-paced environment.
• Possesses excellent verbal and written communication skills.
• Proven ability to provide exceptional service to guests.

It all began on the sandy beaches of the Outer Banks in Duck, North Carolina. There, Russ DiGilio and his family would enjoy relaxing and fun vacations… but something was missing, there were no fresh donuts! So, they decided to create their own… and Duck Donuts was born.

Our mission is to deliver smiles and warm, delicious and made-to-order donuts created just the way you like.

We are dedicated to delighting our guests by treating them like family and consistently providing a superior product and exceptional customer service in an authentic manner. We pride ourselves on our community engagement and commitment to make changes for the better through innovation every day

Salary : $14 - $17