Associate Business License Specialist

Why are long tenures and low turnover rates the norm at DMA? When you are an employee owned company, you are all about your employees, and here is proof:

• 2023 Great Places to Work Certified
• Employee stock ownership program eligibility begins day ONE of employment. Designed for employees to accumulate additional income for retirement and to enhance interest in DMA's success.
• COMPANY PAID Paternity & Maternity Leave. 2 weeks paid at 100% for primary caregiver/secondary caregiver and 10 additional weeks paid at 100% for primary caregiver.
• Generous PTO package starting at a minimum of 15 days per year, 2 paid floating holidays, 1 day of paid volunteer time off.
• Multiple benefit plans, including Traditional PPO and 2 Hgih Deductible Plans. Eligible day one of employment- NO WAITING PERIOD. Company contributes a minimum of $500 towards HSA account for the High Deductible Plans.
• Leadership team invested in the development, success, and happiness of our employees.
• "Live and work like a DMA Employee-Owner”: We focus on work/life balance, mental health, and the overall wellness of our employees.

Position summary

Provide business license compliance support to our clients, team members, and leadership. Responsible for business license registrations and renewals; including data requests, funding requests, bank reconciliations, client billing, reports, new location research, and special projects.

Essential duties and responsibilities

• Manage business license renewals and reporting for assigned clients with low complexity
• Ensure all client license renewals and new registrations are filed in a timely manner
• Responsible for accurate business license data entry into all departmental systems
• Submit and process client data requests necessary for processing and filing license renewals
• Investigate, document, and resolve all issues for licenses that haven’t been received within 30 days of submission
• Research jurisdictional licensing requirements for new client locations
• Prepare and process client funding requests for license renewal approval
• Prepare bank reconciliations for client accounts and follow up on all discrepancies and checks that remain outstanding after 60 days

Non-essential duties and responsibilities

• Assist other Analysts with missing renewals and license follow-up calls when needed
• Assist Business License Assistants during heavy filing season with scanning, uploading, and file management
• Work directly with clients on data gathering, issue resolution, and jurisdictional issues daily
• Assist Supervisors and Managers with any special client projects
• Perform other duties as assigned

Education and qualification requirements

• High school diploma or equivalent required; Associate degree or higher preferred
• Strong organizational skills and ability to complete high volume of work in a timely and highly accurate manner
• Ability to apply professional knowledge to carry out assignments with limited supervision
• Proficient in Microsoft Excel and Word
• Ability to learn tax compliance software quickly (LicenseHQ, MS Dynamics, PTCA)
• Excellent verbal and written communication skills
• Ability to work collaboratively on a team
• Ability to work overtime as required; overtime is expected to be an average of 5-10 hours per week during the months of December – April *Overtime is never guaranteed and is based upon client work-load

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