What are the responsibilities and job description for the Unpaid Volunteer Community Care Representative position at Dubuque Regional Humane Society?
Volunteer Community Care Representative (Part-Time)
Dubuque Regional Humane Society (DRHS)
Location: Dubuque, IA
Make a Difference Every Day
Do you have a passion for helping people and animals? Are you energized by providing exceptional customer service while making a meaningful impact in your community?
The Dubuque Regional Humane Society (DRHS) is seeking a compassionate, organized, and enthusiastic Volunteer Community Care Representative to join our team. This is a unique opportunity to be the welcoming face of our organization while supporting animal welfare and helping families find their perfect companion.
If you're looking for a rewarding role where no two days are the same, we'd love to meet you!
What You'll Do
As a Volunteer Community Care Representative, you'll play a vital role in creating a positive experience for visitors, volunteers, and adopters by:
- Greeting visitors and volunteers with professionalism, warmth, and compassion.
- Answering phones and assisting with general inquiries.
- Providing accurate information regarding DRHS programs, policies, and services.
- Processing pet adoptions, adoption holds, returns, and counseling prospective adopters.
- Receiving owner-surrendered and stray animals while ensuring accurate documentation.
- Processing payments and balancing cash drawers.
- Entering data into PetPoint and maintaining accurate records.
- Creating lost and found reports and animal cage cards.
- Assisting with animal socialization and safe animal handling.
- Maintaining knowledge of adoptable animals, shelter events, and special needs.
- Receiving and organizing donated items.
- Working collaboratively with staff and volunteers to maintain a clean, safe, and welcoming environment.
You'll Also Help With
Because caring for animals is a team effort, you'll occasionally assist with:
- Cleaning animal enclosures
- Feeding and providing fresh water
- Walking dogs and socializing animals
- Laundry, dishes, and general housekeeping
- Janitorial tasks including sweeping, mopping, trash removal, snow removal, and sidewalk salting
- Assisting with dog restraint during vaccinations and temperament evaluations
- Other duties that support the daily operation of the shelter
What We're Looking For
Our ideal candidate is:
- Passionate about animal welfare and the mission of the Dubuque Regional Humane Society
- Friendly, compassionate, and customer-service oriented
- Able to remain calm and professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Comfortable multitasking and prioritizing responsibilities
- A dependable team player with excellent communication skills
- Comfortable handling animals safely and compassionately
- Proficient with basic computer and data entry tasks
- Experienced with cash handling (preferred)
Physical Requirements
This position requires the ability to:
- Lift up to 25 pounds
- Stand and sit for extended periods
- Bend, twist, stoop, and move throughout the shelter
- Safely handle dogs and cats of varying sizes and temperaments
Why Join DRHS?
At the Dubuque Regional Humane Society, you'll become part of a mission-driven team dedicated to improving the lives of animals and the people who love them. Every interaction you have helps create positive outcomes for pets and families in our community.
If you're compassionate, dependable, and excited to make a difference every day, we'd love to hear from you!
Apply today by sending your resume and cover letter to hr@dbqhumane.org and help us create brighter futures for animals in our community.
Job Type: Part-time
Shift:
- Day shift
Work Location: In person