Part Time Front Office Receptionist

DUBUQUE ENT HEAD & NECK SURGERY PC

Job Description

POSITION: Front Office Receptionist

JOB SUMMARY: Dubuque ENT Head & Neck Surgery is seeking a professional, organized, and patient-focused Front Office Receptionist to join our team. This role serves as the first point of contact for patients and plays a key part in creating a positive patient experience. Responsibilities include patient registration, appointment scheduling, insurance verification, and administrative coordination across multiple departments.

The ideal candidate is detail-oriented, personable, adaptable, and thrives in a fast-paced healthcare environment.

Key Responsibilities

Patient Reception & Check-In

• Welcome patients and provide exceptional customer service
• Register new patients and update demographic information for existing patients
• Verify insurance eligibility and benefits prior to appointments
• Collect co-pays, deductibles, and outstanding balances
• Maintain patient confidentiality in accordance with HIPAA guidelines

Scheduling & Appointment Coordination

• Schedule office visits and follow-up appointments accurately and efficiently
• Answer incoming appointment requests promptly and professionally
• Document patient concerns and appointment details thoroughly
• Coordinate provider schedules and accommodate clinic workflow needs

Phone & Communication Support

• Answer and route incoming calls to appropriate departments
• Respond professionally to patient inquiries and requests
• Communicate effectively with patients, providers, staff, and outside offices

Administrative & Clerical Support

• Process incoming faxes, referrals, medical record requests, and test results
• Prepare and manage medical record requests from physicians, hospitals, insurance companies, and other authorized entities
• Provide clerical and operational support to additional departments as needed
• Assist with other duties assigned by physicians or management

Qualifications

Education

• High school diploma or equivalent required
• Additional college coursework or trade school training preferred

Experience & Skills

• Previous experience in a medical office or healthcare setting
• Strong computer and keyboarding skills; familiarity with Microsoft Office and Excel preferred
• Knowledge of insurance verification and benefit eligibility processes
• Excellent organizational and multitasking abilities
• Strong attention to detail and accuracy
• Professional appearance and demeanor
• Strong verbal and written communication skills
• Ability to work effectively with patients from diverse backgrounds

Core Competencies

• Customer service mindset
• Team collaboration
• Time management
• Adaptability in a fast-paced environment
• Problem-solving and critical thinking
• Professionalism and confidentiality

Physical Requirements

• Prolonged sitting and computer use
• Frequent use of phones, computers, copiers, and other office equipment
• Occasional bending, reaching, and lifting up to 30 pounds
• Ability to work in a busy and sometimes high-stress environment

Work Environment

This position is based in a collaborative medical office setting with frequent patient interaction. The role requires comfort with multitasking, interruptions, and discussing financial responsibilities with patients in a professional and respectful manner.

Position Details

• Non-exempt, hourly position
• Typical schedule: Monday–Friday, 7:00 a.m. – 4:00 p.m.
• Hours may vary based on clinic and patient care needs

Dubuque ENT Head & Neck Surgery is committed to creating a welcoming, supportive environment for both patients and employees. We value professionalism, compassion, teamwork, and excellence in patient care.

Benefits:

• Paid time off
• Retirement plan

Education:

• Bachelor's (Required)

Experience:

• Medical office: 1 year (Required)

Work Location: In person