What are the responsibilities and job description for the Veterinary Receptionist position at Dublin Veterinary Hospital?
Receptionist
Dublin Veterinary Hospital is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
What to Expect
As you join our mission, expect to be supported in your work and home life with:
- A comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and a 401(k) plan for full-time employees
- Professional development opportunities
- Employee pet discount because we know your pets are family, too!
Salary: $16.00 - $19.00 per hour, determined by the candidate's skills, experience, and qualifications
Schedule: This full-time position. Our hospital is open Monday– Friday from 8:00 AM–7:00 PM, and two Saturdays per month from 8:00 AM–1:00 PM. The ideal candidate will have a flexible schedule and work approximately 8-hour shifts, with the option of a 4- or 5-day work week.
Key Responsibilities:
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications:
- Previous experience working with animals is required. Candidates must have experience in a veterinary hospital, animal kennel, daycare, grooming facility, or a similar animal care environment.
- Strong organizational and multitasking skills
- Ability to maintain a calm, professional, and positive demeanor
About Dublin Veterinary Hospital
Dublin Veterinary Hospital has been serving the pets of Perkasie, Bucks County, and surrounding areas since 1994. Our facility, once a barn from 1835, is now a modern veterinary hospital equipped with a welcoming waiting room, exam rooms, a diagnostic lab, a surgical suite, and an x-ray room. We are dedicated to providing the highest quality of care, guided by our core values of compassion, expertise, and integrity. As an AAHA-accredited practice, we meet the highest standards in veterinary medicine. Our mission is to offer personalized, compassionate care while fostering strong partnerships with pet owners to ensure the well-being of every furry or scaly family member.
Salary : $16 - $19